Freixenet Copestick Ltd.T/A Jascots Wine Merchants

Terms & Conditions

The terms and conditions set out below ("Terms and Conditions") are important as they govern the terms upon which you will be a customer ("Customer" and "you") of Freixenet Copestick Ltd.T/A Jascots Wine Merchants ("Company", "Jascots" and "we") and upon which Jascots will supply any wine ordered and/or purchased by you or on your behalf ("Goods" and "Wine").

Ordering

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

We reserve the right not to accept any order.

All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.

Delivery

Jascots offers a free delivery service inside the M25. Delivery to mainland England & Wales and Lowland & Central Scotland is £10 per delivery and will be made within 2 working days from the day following that on which the order is placed. We are unable to deliver to other areas at this time.

If the Company fails to deliver the Goods for any reason other than any cause beyond the Company's reasonable control or the Customer's fault, and if the Company is accordingly liable to the Customer, the Company's liability shall be limited to the excess (if any) of the cost to the Customer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods. Short deliveries or non-delivery must be notified in writing to the Company and to the carrier within 14 days of the agreed date of delivery. When accepting deliveries any shortages or discrepancies must be stated clearly on the delivery note.

Price of Goods

All prices are inclusive of UK VAT.  Promotional offers and prices are as stated, with no further discounts available.

Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. - We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Payment

Payment is due with the order. We accept payment by MasterCard, Visa, Delta or Maestro cards.

Availability

Jascots carries finite stocks of all wines.  Our website checks stock against our warehouse stock at time of purchase so is not guaranteed as accurate in all circumstances.

In the event that a product is unavailable after an order is placed, we shall contact you to arrange a substitution.

Cancellations and Returns & Complaints

You may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, all charges to you will be refunded, less any cost for collection, (£10 if you delivery cost was £10 or less, if delivery cost was greater than £10 the same amount as delivery cost will be deducted from your refund for collection).  Refunds will be made as soon as the goods are returned and provided all of the bottles are unopened and undamaged (fit for resale). Jascots will arrange collection of the goods where that is reasonable. Collection will be arranged within 14 days from the date you notify us of the cancellation.

We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.  We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

In the event of complaint please contact enquiries@jascots.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this.

Wine Investments

We do not give financial advice or advice on investments.  We do not offer any guarantees on a particular wine's future monetary value.

Risk and Property

Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery or if the Customer wrongfully fails to take delivery of the Goods, the time when the Company has tended the delivery of the Goods.

Notwithstanding delivery and the passing of risk in the Goods or any other provision of these conditions, the property in the Goods shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.

General

The Terms and Conditions are governed by and shall be construed in accordance with English law. The Customer agrees for the exclusive benefit of the Company to submit to the jurisdiction of the English courts for all disputes which may arise in connection with these Terms and Conditions.

The performance of all orders are subject to variation or cancellation by the Company owing to any Act of God, war, strikes, lockouts, fire, floods, drought, tempest or any other inability of the Company to procure materials or articles required for the performance of the Contract, and the Company shall not be held responsible for any inability to deliver goods by any such contingency.

Each of the above Conditions is independent and stands on its own. If any provision of these conditions is held by any competent authority to be invalid and unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provisions of these conditions and the remainder of the provision in question shall not be affected thereby.

Your statutory rights are not affected by any provision of these Terms and Conditions. If you or we fail to exercise or delay in exercising any right or remedy which it may have under these Terms and Conditions, this will not be a waiver of the right or remedy. Neither shall any single or partial exercise of any right or remedy under these Terms and Conditions by you or us prevent any further exercise of the right or the exercise of any other right or remedy.

Data Protection

We will comply with all applicable data protection legislation and we will process personal data in accordance with that legislation. We may publish on our website details of how personal data is processed from time to time. You can read more about how we process your data and your rights here on our Privacy Policy.

These Terms and Conditions cancel all previous Terms and Conditions.

E&OE December 2020