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Cancellations, Returns & Complaints

You may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, all charges to you will be refunded, less any cost for collection (£10 if you delivery cost was £10 or less, if delivery cost was greater than £10 the same amount as delivery cost will be deducted from your refund for collection).  Refunds will be made as soon as the goods are returned and provided all of the bottles are unopened and undamaged (fit for resale). Jascots will arrange collection of the goods where that is reasonable. Collection will be arranged within 14 days from the date you notify us of the cancellation.

We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.  We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

In the event of complaint please contact enquiries@jascots.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this.

Mac & Wild ''Quick, efficient service, very accommodating!''
Oldroyd extremely efficient
Lurra Basque Grill Excellent customer service, flexible delivery options, great wines.
Tobacco Docks Would definitely recommend working with them.
The Allbright Delicious wines from inspirational women wine makers
Social Pantry I am proud to have Jascots as my wine supplier
CH&Co One of our most valued supplier partners
Pergola I could not recommend them more highly
Wine Challenge SRA Accreditation 2019 Carbon Trust 2019 London Living Wage ISOQAR ISOQAR BRC Accreditation 2019

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