Cancellations, Returns & Complaints
You may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, all charges to you will be refunded, less any cost for collection (£10 if you delivery cost was £10 or less, if delivery cost was greater than £10 the same amount as delivery cost will be deducted from your refund for collection). Refunds will be made as soon as the goods are returned and provided all of the bottles are unopened and undamaged (fit for resale). Jascots will arrange collection of the goods where that is reasonable. Collection will be arranged within 14 days from the date you notify us of the cancellation.
We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
In the event of complaint please contact firstname.lastname@example.org giving as much detail as you can. All complaints will be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this.